1. Where do you ship?
We currently ship to all locations within Australia.

2. How much does shipping cost?
We offer free standard shipping on all orders.

3. What currency are orders processed in?
All transactions on our website are processed in AUD (Australian Dollars).

4. What is your order cut-off time?
Orders placed before 4:00 PM (GMT, London Time) will be processed the same business day. Orders placed after this time will be processed the next business day.

5. How long does it take to process my order?
Our standard handling time is 1–2 business days (Monday to Friday).

6. How long does delivery take after my order is shipped?
Once shipped, delivery usually takes 3–7 business days (Monday to Friday).

7. What is the total shipping time?
From order processing to final delivery, the total shipping time is typically 4–9 business days.

8. Which carriers do you use?
We work with trusted courier services in Australia to ensure safe and reliable delivery. The specific carrier may vary depending on your location.

9. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can also use our Order Tracking Page to follow your delivery status.

10. What should I do if my package is lost or missing?
If your package is marked as delivered but not received, please:

Double-check the shipping address on your order.

Look around your delivery location or check with neighbors.

Contact the courier using your tracking number.
If the package is officially declared lost, contact us at support@cugoapparel.com and we will either reship your order or provide a refund.